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COVID-19 Update from Family Service Kent

To Our Valued Community:

As we enter another provincial lockdown, Family Service Kent is committed to delivering quality service, while ensuring a safe and healthy environment to our clients, staff and visitors.  To do this, we are operating under the guidance of the Government of Canada Public Health Services which is the Canadian lead agency for a coordinated response to the COVID-19 pandemic.

 Update on Family Service Kent Service Adjustments – As of January 14, 2021*

Throughout the provincial lockdown, Family Service Kent will deliver adapted services to continue to meet the needs of our community. In order to do our part to limit exposure in our community, the agency will be accessible by appointment only and walk in services are not available.

Our hours of service have been revised. The agency will be open Monday through Friday from 9am to 5pm. Until further notice, evening hours have been suspended.

Access to agency premises will be restricted to essential personnel and essential visitors only. To accommodate this restriction, our model of service delivery in various programs has been modified.

Counselling Services: The intake office will continue to accept new referrals by telephone only.  New and existing clients will have an option to receive services via telephone or virtually. Up to three free sessions of counselling remains available for anyone struggling with their mental health as the result of the pandemic.

APS: Our developmental services program will remain in operation.  Our employees will continue to work remotely and provide assistance via telephone.  Appointments are required for in person services. Trustee services will not be interrupted.

KIDS Team: Our children’s mental health program remains in operation.  Employees will continue to work remotely and will correspond with service users and community partners via telephone or email.

Supervised Access: The Supervised Access Centre is currently closed until further notice.  All visits and exchanges have been cancelled.  The Program Coordinator will accept new referrals, and respond to requests for information by phone at (519) 355-1127.

Community & Home Assistance Program: All services will remain in operation with some restrictions. Employees will be working from home where possible and will provide assistance via telephone or email. Our disinfecting, PPE, and screening protocols remain in place.

The CHAP intake office will accept new service users by telephone only and Frozen Meals has transitioned to curbside pick up or front door delivery for all orders. We will continue offering our FREE grocery delivery service and adjusting our grocery runs across Chatham-Kent to accommodate vulnerable persons/seniors shopping hours.

CareLink & adVANtage have been streamlined to offer essential drives only and there are limitations regarding the number of passengers per drive. Payments are requested via e-transfer, VISA, or invoicing to reduce handling cash. Passengers are required to wear a face mask while inside any of our vehicles.

Please note that as a result of the current pandemic, our available Home Help service roster has decreased.  Longer wait times for a Home Helper match and subsequent service delivery may occur.

Family Service Kent continues to take the well-being of our community seriously. Safety protocols are in place throughout our agency. Anyone entering the agency for an appointment or being transported in agency vehicles must wear a face mask. Plexiglass shields have been installed at the reception desk and the receptionist will administer a verbal screening tool with all visitors. Any transportation passengers and outreach service recipients will also be screened prior to service. Hand sanitizer will be accessible throughout the building and in all of our agency vehicles. If you have any questions or concerns about our safety protocols, please don’t hesitate to connect with us by phone or at feedback@familyservicekent.com.

Family Service Kent thanks you for your patience and cooperation while we continue to make required adjustments to our services. Our intent is to resume regular service as soon as possible, and we will inform about any further changes as they occur, through this space.

If you have any questions about our operations, please contact us at 519-354-6221 or email info@familyservicekent.com.

For more information on COVID-19, please click here:  Chatham-Kent Public Health Unit

 We encourage you to be kind and helpful to others during these challenging times.  We are all in this together.


Thank you,

FSK Management and Board of Directors