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COVID-19 Update from Family Service Kent

To Our Valued Community:

As always, Family Service Kent is committed to delivering quality service, while ensuring a safe and healthy environment to our clients, staff and visitors.  To do this, we are operating under the guidance of the Government of Canada Public Health Services which is the Canadian lead agency for a coordinated response to the COVID-19 pandemic.

 Update on Family Service Kent Service Adjustments – As of November 6, 2020*

Family Service Kent has reopened to the public by appointment only as of July 20, 2020. We will continue to deliver adapted services in an effort to to do our part to limit exposure to others in our community.

Our hours of service remain revised and our evening hours are limited to Tuesdays only.  The agency will be open Monday, Wednesday, Thursday, Friday from 9am to 5pm; and Tuesdays from 9am to 9pm.

Family Service Kent takes the well-being of our community seriously. Safety protocols have been put in place throughout our agency.  Plexiglass shields have been installed at the reception desk. The receptionist will administer a verbal screening tool with all visitors. Any transportation passengers and outreach service recipients will also be screened prior to service. Hand sanitizer will be accessible throughout the building and in all of our agency vehicles. Face coverings are mandatory for drivers and passengers while inside all of our vehicles. Visitors If you have any questions or concerns about our safety protocols, please don’t hesitate to connect with us by phone or at feedback@familyservicekent.com.

Counselling Services: The intake office will continue to accept new referrals by telephone only.  New and existing clients will have an option to receive services in person, via telephone, or virtually. Up to three free counselling sessions and a group continue to be offered for older adults 55+. Free single session counselling is also available for anyone struggling with their mental health as the result of the pandemic.

APS: Our developmental services program will remain in operation.  Most employees will continue to work from home and will provide assistance via telephone.  Appointments are required for in person services. Trustee services will not be interrupted.

KIDS Team: Our children’s mental health program remains in operation.  However, to do our part to limit exposure to others, employees will continue to work from home, and will correspond with service users and community partners via telephone or email.

Supervised Access: The Supervised Access Centre (located at 444 Riverview Drive) has reinstated face-to-face visits and exchanges with new pandemic protocols and procedures. Please contact the Program Supervisor at (519) 355-1127 to discuss your specific programming needs or to make a referral.

Community & Home Assistance Program: Transportation Services (CareLink & adVANtage) have resumed regular operations with some restrictions regarding the number of passengers per drive. Payments are requested via e-transfer, VISA, or invoicing to reduce handling cash. Our disinfecting, PPE, and screening protocols remain in place. Passengers are required to wear a face mask while inside any of our vehicles.

For November we will continue offering our FREE grocery delivery service and adjusting our grocery runs across Chatham-Kent to accommodate vulnerable persons/seniors shopping hours.

All other CHAP services will remain in operation. Employees will be working from home where possible and will provide assistance via telephone or email to do our part to limit exposure to others in our community. Please note that as a result of the current pandemic, our available Home Help service roster has decreased.  Longer wait times for a Home Helper match and subsequent service delivery may occur.

Family Service Kent thanks you for your patience and cooperation while we continue to make required adjustments to our services as we reopen. Our intent is to resume regular service as soon as possible, and we will inform about any further changes as they occur, through this space.

If you have any questions about our operations, please contact us at 519-354-6221 or email info@familyservicekent.com.

For more information on COVID-19, please click here:  Chatham-Kent Public Health Unit

 We encourage you to be kind and helpful to others during this emergency.  We are all in this together.


Thank you,

FSK Management and Board of Directors