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COVID-19 Update from Family Service Kent

To Our Valued Community:

As always, Family Service Kent is committed to delivering quality service, while ensuring a safe and healthy environment to our clients, staff and visitors.  To do this, we are operating under the guidance of the Government of Canada Public Health Services which is the Canadian lead agency for a coordinated response to the COVID-19 pandemic.

 Update on Family Service Kent Service Adjustments – As of July 31, 2020*

Family Service Kent has reopened to the public by appointment only as of July 20, 2020. We will continue to deliver adapted services in an effort to to do our part to limit exposure to others in our community.

Our hours of service remain revised and evening hours have been suspended.  The agency will be open Monday through Friday from 9am to 5pm.

Safety protocols have also been put in place throughout the agency.  Plexiglass shields have been installed at the reception desk. The receptionist will administer a verbal screening tool with all visitors. Hand sanitizer will be accessible throughout the building. While the wearing of face masks will not be mandatory in the agency, PPE will be available at the front desk for clients should they choose to wear a face covering.

Counselling Services: The intake office will continue to accept new referrals by telephone only.  New and existing clients will have an option to receive services in person, via telephone, or virtually. Up to three free counselling sessions and a group continue to be offered for older adults 55+. Free single session counselling is also available for anyone struggling with their mental health as the result of the pandemic.

APS: Our developmental services program will remain in operation.  Most employees will continue to work from home and will provide assistance via telephone.  Appointments are required for in person services. Trustee services will not be interrupted.

KIDS Team: Our children’s mental health program remains in operation.  However, to do our part to limit exposure to others, employees will continue to work from home, and will correspond with service users and community partners via telephone or email.

Supervised Access: The Supervised Access Centre (located at 444 Riverview Drive) is currently closed until further notice; however, a plan for reopening is in process. In the meantime, all visits and exchanges remain cancelled.  The Program Coordinator will remain onsite to accept new referrals, and respond to requests for information.

Community & Home Assistance Program: Transportation Services (CareLink & adVANtage) have resumed regular operations with some restrictions regarding the number of passengers per drive. We continue adjusting our grocery runs across Chatham-Kent to accommodate vulnerable persons/seniors shopping hours. Payments are requested via e-transfer, VISA, or invoicing to reduce handling cash. Our disinfecting, PPE, and screening protocols remain in place. Passengers are required to wear a face mask while inside any of our vehicles.

Throughout the month of August, Family Service Kent is waiving the Grocery Run fee – you can ride to the grocery store for FREE! Our contactless Grocery Delivery Service is also available FREE during the month of August! This service is available to seniors and persons with disabilities throughout Chatham-Kent and offers front door/porch drop-off . Please phone in advance to be matched to a volunteer.

Frozen Meals is bringing back its “Buy One, Get One Free” promotion for the month of August in an effort to offset costs associated with the current pandemic. Meals can be ordered the first and third Wednesday of August. They can be picked up curbside at the agency 5 days per week or delivered free within Chatham-Kent (front door/porch drop-off) on Wednesdays and Thursdays. Payments are requested via e-transfer or VISA, with invoicing available if required. Please phone in advance to make arrangements for meals.

All other CHAP services will remain in operation. Employees will be working from home where possible and will provide assistance via telephone or email to do our part to limit exposure to others in our community. Please note that as a result of the current pandemic, our available Home Help service roster has decreased.  Longer wait times for a Home Helper match and subsequent service delivery may occur.

Family Service Kent thanks you for your patience and cooperation as we begin our reopening phase. Our intent is to resume regular service as soon as possible, and we will inform about any further changes as they occur, through this space.

If you have any questions about our operations, please contact us at 519-354-6221 or email info@familyservicekent.com.

For more information on COVID-19, please click here:  Chatham-Kent Public Health Unit

 We encourage you to be kind and helpful to others during this emergency.  We are all in this together.


Thank you,

FSK Management and Board of Directors