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COVID-19 Update from Family Service Kent

To Our Valued Community:

Family Service Kent is committed to delivering quality service, while ensuring a safe and healthy environment to our clients, staff and visitors.  To do this, we are operating under the guidance of the Government of Canada Public Health Services which is the Canadian lead agency for a coordinated response to the COVID-19 pandemic.

 Update on Family Service Kent Service Adjustments – As of August 31, 2021*

Family Service Kent continues to deliver adapted services to continue to meet the needs of our community. In order to limit exposure, our agency will be accessible by appointment only and walk in services are not available.

Our hours of service remain revised and our evening hours are limited to Tuesdays and Wednesdays only.  The agency will be open Monday, Thursday, Friday from 9am to 5pm; and Tuesdays and Wednesday from 9am to 9pm.

Family Service Kent continues to take the well-being of our community seriously. Safety protocols have been put in place throughout our agency and vehicles.  Anyone entering the agency or being transported in agency vehicles must wear a face mask. Plexiglass shields have been installed at the reception desk and the receptionist will administer a verbal screening tool with all visitors. Any transportation passengers and outreach service recipients will also be screened prior to service. Hand sanitizer will be accessible throughout the building and in all of our agency vehicles. If you have any questions or concerns about our safety protocols, please don’t hesitate to connect with us by phone or at feedback@familyservicekent.com.

Counselling Services: The intake office will continue to accept new referrals by telephone only.  New and existing clients will have an option to receive services via telephone, virtually, or in person. For more information about current services, please phone Intake at ext.233.

APS: Our developmental services program will remain in operation.  Most employees will continue to work remotely and provide assistance via telephone.  Appointments are required for in person services. Trustee services will not be interrupted.

KIDS Team: Our children’s mental health program remains in operation.  Employees will continue to work remotely and will correspond with service users and community partners via telephone or email.

Supervised Access: The Supervised Access Centre will continue face-to-face visits and exchanges with new pandemic protocols and procedures. Please contact the Program Supervisor at (519) 355-1127 to discuss your specific programming needs or to make a referral.

Community & Home Assistance Program: All services remain in operation with some restrictions. Frozen Meals is currently experiencing shortages from our meals supplier and some substitutions may occur. Please note that as a result of the current pandemic, our available Home Help service roster has decreased. Longer wait times for a Home Helper match and subsequent service delivery may occur.

Free drives to vaccination appointments anywhere in C-K are now available through our transportation program for seniors and people with disabilities. We will continue offering our grocery runs across Chatham-Kent to accommodate vulnerable persons/seniors shopping hours.

Beginning May 25, free drop-in support services for older adults and caregivers, will be offered at the Active Lifestyle Centre. Drop-in office hours will be available on Tuesdays and Wednesdays from 9:00am to 3:00pm in a confidential and comfortable support space. Confidential support services are also available over the phone. For more information or to book an appointment, please phone 519.354.6221 ext. 249 or email info@familyservicekent.com.

Family Service Kent thanks you for your patience and cooperation while we continue to make required adjustments to our services. Our intent is to resume regular service as soon as possible, and we will inform about any further changes as they occur, through this space.

If you have any questions about our operations, please contact us at 519-354-6221 or email info@familyservicekent.com.

For more information on COVID-19, please click here:  Chatham-Kent Public Health Unit

 We encourage you to be kind and helpful to others during these challenging times.  We are all in this together.

Thank you,

FSK Management and Board of Directors