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COVID-19 Update from Family Service Kent

To Our Valued Community:

As always, Family Service Kent is committed to delivering quality service, while ensuring a safe and healthy environment to our clients, staff and visitors.  To do this, we are operating under the guidance of the Government of Canada Public Health Services which is the Canadian lead agency for a coordinated response to the COVID-19 pandemic.

 Update on Family Service Kent Service Adjustments – As of May 7, 2020*

On March 23, 2020 the government published a list of workplaces it deemed essential. All services offered by our agency are deemed essential in this list. Family Service Kent will remain operational and we will continue to deliver adapted services in an effort to to do our part to limit exposure to others in our community.

Our hours of service have been revised.  Until further notice, evening hours have been suspended.  The agency will be open Monday through Friday from 9am to 5pm.

Access to agency premises will be restricted to essential personnel and visitors.  To accommodate this restriction, our model of service delivery in various programs has been modified.

Counselling Services: In-office counselling appointments will no longer be scheduled.  Existing clients will receive service via telephone.  Similarly, the intake office will continue to accept new referrals by telephone.  However, there may be a delay in assigning new referrals to a counsellor while we navigate through this initial period of adjustment.

Along with increased stress and anxiety, we know that many people in our community may be experiencing financial challenges as a result of changes that may occur within their workplace.  As a result, April’s FREE single session phone/virtual counselling offer has been extended for the entire month of May. This service is geared towards those in our community who may not have benefit coverage, or an Employee Assistance Program with us through their employer.

APS: Our developmental services program will remain in operation.  However, most employees will work from home, and will provide assistance via telephone.  There may be some reduction in hours.  Trustee services will not be interrupted.

KIDS Team: Our children’s mental health program will remain in operation.  However, to do our part to limit exposure to others, employees will work from home, and will correspond with service users and community partners via telephone or email.

Supervised Access: The Supervised Access Centre (located at 444 Riverview Drive) is currently closed until further notice.  All visits and exchanges have been cancelled.  The Program Coordinator will remain onsite to accept new referrals, and respond to requests for information. The timeline of the current closure may be extended, if pandemic protocols indicate that an extended shutdown is advisable.

Community & Home Assistance Program: Transportation Services (CareLink & adVANtage) will be streamlined to offer essential medical drives only and we will be adjusting our grocery runs across Chatham-Kent to accommodate vulnerable persons/seniors shopping hours. Payments are requested via e-transfer, VISA, or invoicing to reduce handling cash. Our disinfecting, PPE, and screening protocols remain in place.

A contactless Grocery Delivery Service has been added to serve seniors and persons with disabilities throughout Chatham-Kent. This service offers front door/porch drop-off and is available for a minimal fee. Please phone in advance to be matched to a volunteer.

Frozen Meals will be offering a Buy One Get One Free promotion on all frozen meals, soups, and breakfast packages during the month of May. Meals can be delivered free within Chatham-Kent (front door/porch drop-off) and/or picked up curbside at the agency. Payments are requested via e-transfer or VISA, with invoicing available if required. Please phone in advance to make arrangements for meals.

All other CHAP services will remain in operation. Employees will be working from home where possible and will provide assistance via telephone or email to do our part to limit exposure to others in our community. Hours of service may be reduced.

Family Service Kent thanks you for your patience and cooperation as we move through this public health emergency.  Our intent is to resume regular service as soon as possible, and we will inform about any further changes as they occur, through this space.

If you have any questions about our operations, please contact us at 519-354-6221 or email info@familyservicekent.com.

For more information on COVID-19, please click here:  Chatham-Kent Public Health Unit

 We encourage you to be kind and helpful to others during this emergency.  We are all in this together.


Thank you,

FSK Management and Board of Directors