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What’s New at Family Service Kent 

Family Service Kent continues to offer FREE drives to vaccine appointments and clinics.

Please phone ext. 242 to book your drive.

Family Service Kent continues to offer FREE drives to vaccine appointments and clinics. Please phone ext. 242 to book your drive.























COVID-19 Service Adjustment Updates – as of January 4, 2022 

As the COVID-19 pandemic continues, our adjusted service delivery model remains to meet the needs of our community. The agency’s service hours are Monday, Thursday, Friday from 9am to 5pm; and Tuesday and Wednesday from 9am to 9pm. All programs remain in operation with some in-person restrictions. Alternate arrangements for remote service delivery have been made where able including virtual and telephone options.

Family Service Kent continues to work diligently, in a safe and reasonable manner, to minimize disruptions to our services. We recognize that some delays may be unavoidable due to the pandemic; however, we remain committed to our community and will keep you informed of any impacts. Anyone with changes to their appointments or services will be notified as soon as possible.

To ensure client and staff safety, we remain consistent with updated public health guidelines. Safety protocols have been put in place throughout our agency and vehicles.  Anyone entering the agency or being transported in agency vehicles must wear a face mask. Plexiglass shields have been installed at the reception desk and the receptionist will administer a verbal screening tool with all visitors. Any transportation passengers and outreach service recipients will also be screened prior to service. Hand sanitizer will be accessible throughout the building and in all of our agency vehicles. If you have any questions or concerns about our safety protocols, please don’t hesitate to connect with us by phone or at feedback@familyservicekent.com.

Counselling Services: The intake office will continue to accept new referrals by telephone only.  New and existing clients will have an option to receive services via telephone, virtually, or in person. For more information about the most current services, please phone Intake at ext.233.

APS: Our developmental services program will remain in operation.  Most employees will continue to work remotely and provide assistance via telephone.  Appointments are required for in person services. Trustee services will not be interrupted.

KIDS Team: Our children’s mental health program remains in operation.  Employees will continue to work remotely and will correspond with service users and community partners via telephone or email.

Supervised Access: The Supervised Access Centre will continue face-to-face visits and exchanges with new pandemic protocols and procedures. Please contact the Program Supervisor at 519.355.1127 to discuss your specific programming needs or to make a referral.

CHAP & adVANtage: Some services may be dependent on identified need and available resources. Urgent bookings are not guaranteed and your name may be placed on a service waitlist. For service inquiries, to initiate a referral, or to register for services, please call ext. 246.  Please note that fees related to our Transportation, Frozen Meals, and Home Help services increased as of January 1, 2022. Read more about the changes here.

As the response to COVID-19 evolves, Family Service Kent will continue to monitor the situation with the guidance of our funders, sector partners, and health authorities. Our intent is to resume regular service as soon as possible, and we will inform about any further changes as they occur, through this space. If you have any questions about our operations, please contact us at 519-354-6221 or email info@familyservicekent.com.

Family Service Kent thanks you for your understanding, patience, and cooperation.

We encourage you to remain kind and helpful to others during these challenging times.

Thank you,

FSK Management and Board of Directors