English Français
top of site link

Client Intervention & Assistance

Support, assistance, and advocacy for older adults
title shadow image

Client Intervention & Assistance is a short-term service that supports and empowers individuals to live independently, with dignity, in their community. Services are available for vulnerable and at-risk seniors, persons with disabilities, and residents of care homes or supported living. All services are client directed, confidential, and delivered at no cost. This is a voluntary program and service users can withdraw from the program at any time.

Services may include:

  • Personal assessment(s) at home or in the community
  • Information and referrals to community programs and services
  • Emotional supports & coping strategies
  • Advocacy for individuals’ needs and/or rights
  • Access to appropriate services and resources

Areas of assistance may include:

  • Elder abuse & neglect
  • Age-related future planning
  • System navigation – community resource & health care
  • Support for caregivers/family members

How does it work?

Worker coordinates person-centered solutions to requests for support:

  • Completes assessments to identify areas of concern
  • Identifies client-led service goals
  • Matches service users with a worker and/or community services

Worker offers professional supports and advocacy:

  • Works alongside service users to address areas of concern
  • Focuses on growth, development and independence
  • Facilitates overall well-being and resilience
  • Advocates to remove barriers to care
  • Explores options to address concerns of abuse or neglect
  • Develops safety plans when appropriate
  • Assists with transitional care planning

Eligibility: Services are available to seniors 60 years of age or older and adults with disabilities who live in Chatham-Kent.

Referrals are welcome from community partners, healthcare providers, family, friends, or self.

To initiate a referral or inquire about services, please phone 519.354.6221 ext. 246 or email chap@familyservicekent.com.


Free Drop-In Support Services 

Please note: Free Drop-In Support Services for Older Adults & Caregivers has been temporarily moved remotely.

To initiate services, please phone 519.354.6221 ext. 246 or email chap@familyservicekent.com.

Older Adults Caregiver Drop In Supports

If you are in crisis please call the 24/7 Chatham-Kent Mental Health First Response Service anytime at 1.866.299.7447.

If you are experiencing any type of abuse or neglect you can call the Seniors Safety Line (SSL) at 1.866.299.1011, a “senior friendly” service with a live counsellor available to help with emotional support, safety planning, information and referrals 7 days a week, 365 days a year.

If you are a caregiver you can call the 24/7 Caregiver Helpline. The Helpline is designed for caregivers in Ontario who are in need of support services or information for themselves or the person they care for.