English Français
top of site link

Client Intervention & Assistance

Support, assistance, and advocacy for older adults
title shadow image

Client Intervention & Assistance is a short-term service that supports and empowers individuals to live independently, with dignity, in their community. Services are available for vulnerable and at-risk seniors, persons with disabilities, and residents of care homes or supported living. All services are client directed, confidential, and delivered at no cost. This is a voluntary program and service users can withdraw from the program at any time.

What services are available?

  • Personal assessment(s) at home or in the community
  • Information and referrals to community programs and services
  • Emotional supports and coping strategies
  • Advocacy for individuals’ needs and/or rights
  • Access to appropriate services and resources

Areas of assistance may include:

  • Elder abuse and neglect
  • Age-related future planning
  • System navigation – community resource and health care
  • Support for caregivers/family members

How does it work?

Worker coordinates person-centered solutions to requests for support:

  • Completes assessments to identify areas of concern
  • Identifies client-led service goals
  • Matches service users with a worker and/or community services

Worker offers professional supports and advocacy:

  • Works alongside service users to address areas of concern
  • Focuses on growth, development and independence
  • Facilitates overall well-being and resilience
  • Advocates to remove barriers to care
  • Explores options to address concerns of abuse or neglect
  • Develops safety plans when appropriate
  • Assists with transitional care planning

Eligibility: Services are available to seniors 60 years of age or older and adults with disabilities who live in Chatham-Kent.

To initiate a referral or inquire about services, please phone 519.354.6221 ext. 246 or email chap@familyservicekent.com.

Referrals are welcome from community partners, healthcare providers, family, friends, or self. Please note that this is not a crisis service.

Cost: Our Client Intervention social work services are free and donations are very welcomed.

All donations help us continue our support, empowerment, and advocacy work benefiting all members of the Chatham-Kent community. Make a donation to Family Service Kent today.

Additional Resources

If you are experiencing an emergency, call 911 immediately.

If you are in crisis, please go to your local hospital or call the 24/7 Chatham-Kent Mental Health First Response Service anytime at 1.866.299.7447.

If you are experiencing any type of abuse or neglect, you can call the Seniors Safety Line (SSL) at 1.866.299.1011, a “senior friendly” service with a live counsellor available to help with emotional support, safety planning, information and referrals 7 days a week, 365 days a year.

If you are a caregiver you can call the 24/7 Caregiver Helpline. The Helpline is designed for caregivers in Ontario who are in need of support services or information for themselves or the person they care for.