Support, assistance, and advocacy for older adults
Client Intervention & Assistance is a short-term service that supports and empowers individuals to live independently, with dignity, in their community. Services are available for vulnerable and at-risk seniors, persons with disabilities, and residents of care homes or supported living. All services are client directed, confidential, and delivered at no cost. This is a voluntary program and service users can withdraw from the program at any time.
Services may include:
Personal assessment(s) at home or in the community
Information and referrals to community programs and services
Emotional supports & coping strategies
Advocacy for individuals’ needs and/or rights
Access to appropriate services and resources
Areas of assistance may include:
Elder abuse & neglect
Age-related future planning
System navigation – community resource & health care
Support for caregivers/family members
How does it work?
Worker coordinates person-centered solutions to requests for support:
Completes assessments to identify areas of concern
Identifies client-led service goals
Matches service users with a worker and/or community services
Worker offers professional supports and advocacy:
Works alongside service users to address areas of concern
Focuses on growth, development and independence
Facilitates overall well-being and resilience
Advocates to remove barriers to care
Explores options to address concerns of abuse or neglect
Develops safety plans when appropriate
Assists with transitional care planning
Eligibility: Services are available to seniors 60 years of age or older and adults with disabilities who live in Chatham-Kent.
Referrals are welcome from community partners, healthcare providers, family, friends, or self.
If you are experiencing any type of abuse or neglect you can call the Seniors Safety Line (SSL) at 1.866.299.1011, a “senior friendly” service with a live counsellor available to help with emotional support, safety planning, information and referrals 7 days a week, 365 days a year.
If you are a caregiver you can call the 24/7 Caregiver Helpline. The Helpline is designed for caregivers in Ontario who are in need of support services or information for themselves or the person they care for.