December Transportation Notice: All December 21-January 3 drives must be booked by December 17 at noon. Transportation is not available for service on December 25 and January 1.
Our Transportation Services aim to connect people to their community by providing safe, affordable, accessible door-to-door transportation options. Destinations range from local to out-of-town locations and may include medical or therapeutic appointments, social activities and other destinations that support the activities of daily living such as grocery shopping. Additional destinations and lengthier drives may be provided for an additional cost. Fares vary based on destination, include one stop, and are based on low-income measures. Fares will be adjusted for higher income/third party billing.
Eligible passengers are:
rural and/or low-income people ages 0 to 60;
unable to access existing public transit systems, unable to drive, or afford private transportation;
able to pay a fee for transportation services or qualify for third party invoicing;
able to ride safely and independently in a vehicle.
If a passenger needs assistance or is under the age of 18, a family member or caregiver over age 18 must accompany them, free of charge.
Referrals are welcome from community partners, healthcare providers, family, friends, or self. To initiate a referral or inquire about services, please phone 519-354-6221 ext. 246 or email firstname.lastname@example.org.
To book a drive, please phone the Transportation Call Centre at 519.354.6221 ext. 275 and leave a voicemail with the details of the drive. A Transportation Coordinator will return your call within one business day, Monday through Friday from 9:00 a.m. to 5:00 p.m. A minimum of three business days’ notice is requested when booking drives. Urgent/same-day drives may be provided as availability allows; however, an additional fee will apply.
New – Transportation service requests can be done online! All online requests must be submitted at least 1 week in advance of the drive. Submitting a request online is not a booking guarantee. One of our Transportation Coordinators will contact you within 2 to 3 business days to follow up on your request. Please do not use the online request form for cancellations or to make changes.