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Services for Employees

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If your employer has an employee assistance program (EAP) provided by FSEAP, then you and your eligible family members may use the services included in your program at no cost to you. Your employer pays for the services provided by FSEAP as part of your employee or union member benefits package. We offer convenient, flexible scheduling, and we match each client(s) with a counselor who best suits your needs.

FSEAP provides quick access to counselling, interventions and resources in order to assist employees and their families work through the challenges of personal and work life. Our therapists have a wide range of experience, knowledge, education, and on-going training in order to address the diverse needs of EAP clients. All discussions are confidential and we do not release any information without prior written consent except to protect life, when ordered by a court of law, or if there are concerns about children’s welfare.

Personal Counselling for Individuals, Couples and Families

Flexible, short-term, solution-focused approach to address a wide-range of personal, family, and work-related problems.

Work/Life Services

A variety of work / life services to help employees and eligible family members manage work and personal life responsibilities and reach their goals. Work / Life services are provided over the phone and the Internet, and include Career Counselling, Childcare / Eldercare Consultation, Financial Coaching and Credit Counselling, Legal Advisory Service, Life Coaching, Nutritional Counselling, Smoking Cessation Support, and Family Stages – Resource Kit.

Crisis Counselling

FSEAP provides crisis counselling 24 hours a day/7 days a week with direct access to professional counselling staff through our toll-free telephone/TTY lines, accessible from anywhere in North America.

Health & Wellness Services

An online health and wellness resource library which provides you with articles, newsletters, e-books, learning modules, online assessments and practical tips and strategies that help you deal with the challenges of life. You can access these confidential on-line resources at www.myfseap.com. Log in using your company’s username and password. If you don’t know your company’s username and password, please contact your Human Resources Department or call 1.855.437.5368.

For more information about your Employee Assistance Program, or to book an appointment, please contact our Intake Department at:

Phone: 519.354.6221 ext. 233

Toll-Free: 1.855.437.5368

Email: intake@familyservicekent.com